Graduate Technical Support Specialist

Salary: £26,000 – £26,520 per year

Our client is a highly successful business with award winning audio products sold across the globe. Continued success means they wish to recruit a new graduate to become a technical support specialist.

This position will suit a confident outgoing person with a strong interest in electronics, software and audio. There is likely to be some international travel.

The role will involve supporting the sales and marketing teams, helping to ensure the deliver class-leading products and customer support. This will involve you acting as the frontline support for all customers (distributors, dealers and end users) experiencing ‘system’ issues. You will be responsible for liaising with all departments within the company in order to investigate and solve customer problems, some of which may be more complex or long-standing problems that have been escalated by the service department.

Key Responsibilities

* Provide front line support locally and remotely (via video call, instant messaging, email, phone) regarding hardware, playback software, networking, UPnP and UPnP control apps to authorised dealers and end users.

* Learn the functions and operation of new products, systems, or equipment by attending training or through tutorials or self-instruction.

* Perform case testing and pre-release software acceptance testing.

* Demonstrate a continuous effort to improve operations, streamline work processes, and work cooperatively to provide quality seamless customer service.

* Help manage online content to ensure knowledge base, FAQ, documentation, tutorials and training materials are up to date and available.

Ideal Skills

* Excellent IT literacy, including MacOS, Windows, Linux, Microsoft Office suite

* Good knowledge of digital audio principals (S/PDIF, AES)

* Good knowledge of consumer TCP/IP networking (layers 1-3 of OSI model) and associated hardware (consumer routers, switches, CAT cabling)

* Excellent written and verbal communication skills.

* It would be nice if you are familiar with audio playback software (Roon, JRiver, Audirvana etc.) as well as some knowledge of UPnP systems such as BubbleUPnP and Asset UPnP.

Questor is acting as an employment agency in relation to this advert. Due to the effectiveness of online advertising and the response levels that it can generate it is often impossible for us to respond to every applicant. However, we will make every effort to contact those applicants whose skills and competencies are a direct match to the role advertised. If you have not heard further from us in 4 working days’ then I regret that you must assume that you were not selected for interview. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.