IT Helpdesk

Salary: £26,880 per year

We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester..

The role is working a shift pattern of 4 on, 4 off, 7am to 7pm (days)

Established company with ambitious plans for growth
• Opportunities for development within the company
• Expanding company offering excellent career prospects
• Market leaders in their field
• Friendly working environment
• Modern offices
• Personalised training and development program

Free parking

Service Desk Functions

Issue tickets and manage all calls providing regular updates through to ticket closure

Despatch engineers and parts as required

Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met

Provide monthly reporting per customer

Contract Management

Raise PO’s to purchase any external resources required for new contracts

Set up new contracts in Conex(FSM) and SAP

Issue welcome letters/contracts and update live maintenance deal log and master contract list.

Manage invoicing schedule and follow up on renewals.

Parts Management

Checking stock for new contracts and replenishment/reviewing usage

Update systems and spreadsheets as required

Quoting

Support the bids team helping with quotes

Maintaining and updating master price sheet using quote data

Develop sales from our partner network.