Helpdesk Operator

Job Title: Helpdesk Operator

Location: Oxford

Type: Temporary to Permanent

Start Date: ASAP

Basic Salary: £26,000per year

To provide a National Facilities Helpdesk service for a large institution, by being the central point of contact for all employees and customers who wish to raise a request or report a fault. Ensure all jobs are processed in line with our agreed service level agreements and priority response guidelines. Effective communication with the client, peers and management team is essential at all times. Potential Temp to Perm contract offer for the right candidate.

Key Responsibilities
– Managing emails and phone calls
– Dealing with enquiries from clients and patients
– Managing and updating business-critical issues daily
– Updating systems to ensure complete transparency
– Ensuring that maintenance work is processed in a timely manner

Qualifications
– Educated to GCSE and A Level standard desirable.

Experience
– Listening skills
– Ability to effectively communicate at all levels both verbally and in writing.
– Data input accuracy and speed
– Excellent customer service orientation with a good understanding of customer complaint handling.
– Confident and assertive telephone manner
– Enthusiastic and effective team player
– Flexibility to adjust working patterns according to business needs.
– Accurate administration skills
– Ability to learn quickly
– Ability to work with a number of different systems consecutively
– Working knowledge of Microsoft Excel and Word
– Ability to organise workload and multi-task where necessary
– Self-motivated
– Familiarisation of problem-solving techniques