Customer Sales Advisor (Retail)

Customer Sales Advisor (Retail, Sales, Administrator) SGBD3834
Chingford
£26,000 per year

Our client is Europe’s leading distributor of building materials with a network of over 4200 sites in 27 countries. They have over 1,000 sites in the UK and Ireland, and have many trusted, household name brands. Their plans for growth in London, with the opening of brand new store concepts and innovative ways to attract new customers, means that they are seeking out talented people from a broad range of backgrounds to bring fresh ideas to their vision. Previous experience of trade or DIY environments is totally unnecessary, and they are very keen to meet people from a variety of retail settings.

Summary of the role

Our client is looking for Customer Sales Advisors to join their growing and evolving business, and to provide a quality customer service experience.

You will have a passion for maximising sales and giving customers a great experience while working as part of a team. You will work with the team to build and maintain a store centred on colleagues and customers.

They have 6 values they would like you to know about which represent their commitment to outstanding customer care and team development. Smile! Is the first value, when you are smiling, your customers are smiling back, and work is more fun. Secondly, everyone is a salesperson in their stores, because that is a very big part of what they do. Thirdly, they treat everyone they meet as a potential customer, because everyone needs what they sell at some point. Fourth, they go the extra mile for customers and colleagues, because that sets them aside from the rest and contributes to a positive customer experience. Fifth, they create a team spirit, because they are stronger together than apart and a positive team experience is key to success. And last but far from least, they love their customers, because they enable them to thrive and achieve both commercial targets and also personal goals.

Their 6 store values help make them strong, and happy, and you will have the people skills to strive to achieve them every day.

The role

• Adhere to the Health & Safety policy at all times, and ensure all working practices comply with the policy guidelines
• Deliver exceptional customer service, while achieving store sales and profit targets
• Complete all customer transactions in accordance with their core values to ensure they offer the best customer experience possible
• Acknowledge customers quickly and assist with product enquires and selection in a helpful manner and with a smile
• Receive stock and ensure stock is checked and signed for. Put the stock away quickly and in the correct locations
• Ensure a high level of store housekeeping and cleanliness is maintained
• Assist with visual merchandising displays and promotional activity throughout the store
• Undertake reviews of product levels as requested by Store Manager or Deputy Store Manager
• Advise Store Manager or Deputy Store Manager on any sales trends so that product categories can continue to meet customer demands
• Keep up to date with new store lines, promotions and initiatives through company on line learning systems and team briefs whilst sharing knowledge with fellow colleagues
• Maintain current knowledge and skills by taking part in the company on line training system BOOST. Learn the mandated modules to achieve and maintain personal trading licence within specified timescales
• Handle all cash and card transactions in accordance with guidelines and company policy
• Handle customer returns and complaints with courtesy and a smile, taking personal ownership for their resolution, and escalate difficult events promptly
• Take part in stock takes and stock control activity as directed by Store Manager or Deputy Store Manager

The Person

• Excellent people skills from a customer service environment. Retail backgrounds are great, previous trade or DIY experience is not necessary
• A strong team player who enjoys being around colleagues and helping others
• Someone who is ready to represent their values
• Must know a professional appearance
• Numeracy and literacy skills
• PC literate

The Benefits

• Competitive salary
• Bonus scheme
• 31 days paid holiday increasing to 33 days after 5 years’ service
• Contributory pension
• Life assurance
• Share save scheme
• Staff discount scheme
• A wide range of discounts with selected companies including discounts on insurance, holidays, child care and retail vouchers
• Uniform provided

Our client is an equal opportunities employer and welcomes applications from all sections of the community.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.