Customer Service Administrator

Salary: £26,000 per year

Customer Service Administrator
Location: Wigan, Lancashire, WN5 0LQ.
Salary: Competitive, DOE.
Contract: Full time, permanent.
With a presence in 9 countries and over 10,000 employees, Saica Group manufacture sustainable recycled paper, corrugated cardboard and flexible packaging as well as providing solutions for waste management and the recovery of waste. Our Flex division produces a range of flexible plastic films, with our site in Wigan manufacturing products for major food retailers and suppliers.
About the role
Due to Sales growth, we have an opportunity for an individual to join our team, This role is responsible for providing sales and administrative support to our Sales Managers, working closely with customers to support existing and ongoing sales and business opportunities. The role operates within a small team servicing and communicating with our customer base to understand their requirements, update them on timelines, handle any complaints and provide them with end to end administrative support from point of order.
• Communicate daily with Sales Managers on all general enquiries regarding key accounts.
• Manage customers via telephone and email on a daily basis to understand stock requirements and stock forecasts.
• Understand customer forecasting and liaise with the purchasing department for raw material requisitions.
• Monitor aged stock on behalf of the customer and Saica Flex.
• Effectively liaise with Production, utilising data to continuously ensure all customers are up to date with orders & despatches.
• Understand and monitor all lead times given by customers and ensure full communication is given to all departments to achieve the required results.
• Provide a high standard of customer care at all times, developing close, supportive business relationships with key clients.
• Identify quickly and efficiently any customer complaints and ensure they are dealt with effectively and professionally.
• When required, provide bespoke weekly/fortnightly/monthly data for either our customers or colleagues within Saica.
• Liaise with the site Finance Administrator and Finance Shared Services to ensure all customers’ accounts are paid and no outstanding queries are held on file.
Skills, Qualifications & Attributes
• Computer literate – specific experience of MS office in particular Word, Excel & Outlook
• Customer Service or Administration NVQ advantageous but not essential
• Previous customer service experience, ideally gained within a manufacturing environment
• High attention to detail – able to evaluate different factors when dealing with customer orders and timelines.
• Excellent communicator, both verbally and in writing – able to maintain communication skills even when under pressure from customers and tight deadlines
• Ability to negotiate with customers and colleagues to achieve a positive outcome
If you feel you have the skills and experience to be successful in this role then apply today!