Account Management

Account Management;
£20 – £24 000 + Additional benefits and bonus
Quote
This is a fantastic opportunity for a savvy, confident account executive or manager. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM will should build relationships with clients to encourage new and repeat business opportunities.
Job Description

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables to ensure quality standards and client expectations are met.
• Ensures that client issues are dealt with in an efficient manner.
• Owns the contract and contract renewals for new work for an existing client.
• Approves Orders and order entry.
• Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within existing accounts.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.

Additional Notes:
Will be responsible for a number of customer accounts and some of these may more attention than others. You will need to be reactive in many ways building strong relationships with these clients in order to maximise business from them. The role will involve an element of sales to develop new business and maintain current accounts.
Due to the office location and occasional client visits, the ideal candidate will be a driver with own transport.

Candidate Profile

• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• 1 to 3 years of Account Management experience
• Degree Educated
• Extremely detail oriented
• Able to handle technical terminology. An understanding within Print or Brands would be advantageous
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Able to handle administration duties
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Hold a full driving licence

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for