2nd Line Support Engineer

Salary: £40,800 – £44,400 per year

2nd Line Support Technician

Inspire Resourcing are recruiting a 2nd line support technician to work for our national client at their Sheffield office.

This is an ideal opportunity for those with previous 2nd line experience that want to work for a growing IT service provider with ongoing progression opportunities.

Duties to include:

• To provide second line technical hardware and software support, involving the installation, configuration, administration, documentation and maintenance of desktop systems and associated equipment
• To be responsible for the day-to-day support of clients by telephone, email and remote support
• To assist in the development and maintenance of operational and support procedures covering the technicians areas of responsibility
• To follow and ensure adherence to the company ISO 9001 quality procedures and ISO 27001 Security Policies
• To provide a second line technical support service for desktop systems, servers and other client equipment in accordance with Service Level Agreements, or with other team targets as appropriate
• To take full responsibility for a designated task within the service desk as required, working largely without direct supervision, and managing and prioritising own workload and assisting others in the management of their workloads if required
• To provide second line support progressing faults and queries through to resolution where possible
• To participate when required in a rota to provide support cover outside normal office hours
• To participate in IT projects, contributing technical input, and participating when required as a full time project team member, or as a project leader according to the needs of the project.

Technical skills required:

• Microsoft Windows Server 2012 Onwards – supporting & maintaining
• Microsoft Exchange 2013 Onwards – supporting & maintaining
• Microsoft Active Directory including Group Policy
• Microsoft Office 2013 – installation & configuration, supporting & maintaining
• Managing VMware & MS HyperV virtualised environments
• VPNs – supporting & maintaining
• DNS – supporting & maintaining
• Backup Technologies (Veeam, Zerto, Redstor) – installation & configuration, supporting & maintaining
• Citrix XenApp – supporting & maintaining
• Cisco switches, routers & firewalls – troubleshooting routing and switching issues

Sheffield

Permanent role

Circa £35k depending on experience