1st / 2nd Line Engineer

Key Skills: IT Support. 1st Line. 2nd Line. Helpdesk. Education. School. College. SLA. Technical Solutions. Networks. IP. Exchange Server. Active Directory. Group Policy. Security Permissions. Remote Support. Supporting Users. Clients.

20 days Holiday, Company Pension, Travel Expenses, Training!

Check out this fantastic opportunity with an immediate start available!

This is a career defining opportunity to join a well-established IT Professional Services company. Due to expansion, my client are looking for a 1st/2nd line engineer to join the team to be based 100% of the time on a client site within the education sector.
The client is a specialist in Network Security and Business Continuity solutions, their technology partnerships include Microsoft, VMware, HP and Dell!

We are looking for an experienced IT Support Technician with experience of, or a keen interest in working within the education sector. You will have very strong client facing skills and will be the first point of contact for a wide range of issues.

*Fantastic opportunity to become an important part of a well-regarded company! Due to the nature of this role, a driver is preferred.

This is a hands-on role so would suit someone who has a strong technical background with excellent customer facing skills and excellent phone manner. The successful candidate will be based on site for one of their prestigious clients within education. The ability to prioritise and escalate work as appropriate is essential. The ability to work under strict SLA’s for availability and service is also essential.

The candidate must have the ability to plan, implement and support technical solutions, and the following technical knowledge is preferred;

• Experience of configuring routers, switches and firewalls with an understanding of networks/IP and experience troubleshooting problems.
• Microsoft experience, with knowledge of Exchange Server and Active Directory including Group Policies and Security Permissions.
• Supporting users remotely on various networks and dealing with clients to help resolve issues or escalate where needed.

In addition, any of the following skills would be a bonus; Microsoft Certifications (MCSA, MCSE etc.), Cisco Certified (CCNP / CCNA), knowledge of VMware, Cisco, VPN’s VoIP technologies, backup technologies, experience of supporting virtual desktops / terminal servers and cloud infrastructure.
What are we looking for?

Outstanding communication and interpersonal skills, an effective team player and the ability to work under pressure and prioritise are all skills that would be readily applied within this role. We would expect the right candidates to be highly self-motivated with a professional attitude.
Due to the nature of this role you must be able to pass a DBS check.
Key Skills: IT Support. 1st Line. 2nd Line. Helpdesk. Education. School. College. SLA. Technical Solutions. Networks. IP. Exchange Server. Active Directory. Group Policy. Security Permissions. Remote Support. Supporting Users. Clients.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.
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