Passenger Service Agent

We currently have more than 1 vacancy available working on the trains leaving Poplar station, as a Passenger Service Agent. Successful candidates will need to have at least 2 years experience working within a high end customer service environment. This will include either Railway Stations, Airlines, Airports, 5 Star Hotels or large retail company’s such as Harrods, Hamleys and Selfridges.

We are looking for individuals who have the following attributes:

– First class customer service ethos.
– A ‘can do’ mentality
– Approachable, friendly personality
– A commitment to health and safety
– Ability to problem solve technical faults
– Committed Professional outlook.

The Railway operates between 04:30 and 01:45, 7 days a week (currently 05:30 and 00:45 on Sundays), 364 days a year. Duties times range from 04:00 to 02:15 depending on shifts being worked

Knowledge Skills and Experience

2 years Customer Service experience
Ability to interact with customers, sometimes in conditions of conflict.
Mature and calm manner with good communication skills.
Professional, confident and persuasive approach.
Ability to work unsupervised for long periods of time.
5 GCSE passes A to C or equivalent or Vocational qualifications in customer service (THIS IS A MUST)
be reliable and punctual. The role is required to work shifts and therefore punctuality is a must.
be able to work collaboratively.

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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

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