Customer Service Agent (Ref:31225)

Salary: £26,000 per year

Who are we?:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, to keep taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

The role:
The role of a CSA is fast-paced and varied, so if you’re looking for a job that will keep you on your toes, keep reading!

You will be the first point of contact for our customers and will strive to deliver a great customer service experience for everyone you speak to. You will need to take ownership of each situation, ask the relevant questions and come to a resolution that leaves the customer feeling that they have been heard and dealt with in the best way possible.

 What we are looking for:
Previous experience isn’t necessary, all we ask is you have a proactive attitude and always look for a positive solution to things. Everything else, we can teach throughout our great training program that starts the moment you walk through the doors!

What’s in it for you (the important stuff!):

• Salary starts at £26,000 progressing to £23,000 (tenure/performance-related), plus a 10% allowance on top of salary with rotating shifts, including some weekends and bank holidays (with time off in lieu)
• 24 days holiday – increasing to 28
• Team incentives
• Defined career progression
• Flexible working after training – allowing you to work from home for over half of your shifts!
• This is a shift based role; 36 hours per week between the hours of 6am to 10pm Monday to Friday, working 1 in 3 Full Weekends with days off in lieu in the week

There’s also an excellent contributory pension, 24 days of holiday per year (increasing to 28 with the length of service), and a wider benefits scheme.

But more than that, our customer service center is a fun, fast-paced environment where no two days will be the same. You’ll be working with like-minded people who want to make a difference for our customers. We’re committed to giving you great training and will make sure you’re confident in helping our customers.

Thames Water is a unique, rewarding, and diverse place to work. You’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits if you join our team. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability Confident Leader and we are a Times Top 50 Employer for Women.

You can find out more in our working for us section of our website.