Customer Service Advisor – Inbound

Are you an experienced Customer Service Advisor?

If so, we are looking for experienced advisors to work in our Contact Centre based in Kenley, Surrey. This is a 6 month fixed term contract, with the possibility of going permanent.

Hours are 8.00 am – 5.00 pm or 9.00 am – 6.00 pm Monday – Friday.

JOB OVERVIEW: To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary.

Key responsibilities:
•To promptly answer incoming calls in an enthusiastic, courteous and efficient manner.
•To book or reschedule appointments by way of allocating the correct engineer.
•Identify the customers’ requirements and attend to these, or divert the call to the correct person.
•Resolve queries where possible.
•Be clear in communicating information to both customers and staff.
•Be positive in working as part of a team.
•Maintain a smart appearance that adheres to company standards.
•Keep a good level of attendance and time keeping.
•Assist with other admin duties in between calls.

Key attributes:
•Good standard of keyboard skills and basic knowledge of windows software, especially outlook.
•Positive attitude to work.
•Presentable in appearance
•Highly motivated and enthusiastic
•Excellent customer service and communication skills
•Proven previous experience.

We are an Equal Opportunities Employer.