Lettings Coordinator

First Wessex is a Hampshire-based housing association providing homes and services to local communities throughout Hampshire and parts of Surrey. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality homes and services. We manage and maintain around 20,500 affordable homes for rent or purchase and currently develop in excess of 300 new homes each year!

First Wessex staff play a critical role in the success of the business. It is our people who innovate, develop relationships with our stakeholders, promote our identity, deliver our services and find new ways to improve efficiency and productivity. Organisations with superior workforces are the most successful and at First Wessex we aim to attract, develop and retain the very best people to carry out the work required throughour professionalism, knowledge and ability to work effectively with our customers and stakeholders.

We have a unique opportunity for a Lettings Coordinator to join our Lettings team in Eastleigh! This is a full time, permanent position that boasts a rewarding salary of £27,740.4 per annum, and a wide range of rewarding benefits such as a company pension and private medical insurance!

Role Purpose

The purpose of the Lettings Coordinator is to deliver a responsive and customer focussed voids and lettings service to all First Wessex customers! The main responsibility of the role is to minimise rent loss and maximise income through the effective coordination and administration of voids and lettings for properties and garages.

Key Responsibilities

Manage the advertising process for the relevant choice based lettings or nomination system ensuring deadlines are met and information is circulated to organisations
Monitor void progress for all relets and new builds to achieve void targets
Co-ordinate viewings, verifications and sign up appointments across the Neighbourhood and Income Teams, and provide relevant supporting paperwork
Actively promote the use of mutual exchanges, ensure registers are easily accessible and actively encourage the use of web-based options such as Homeswapper to customers
Check and set up accurate tenancy records post sign up in a timely manner
Manage the review of the housing waiting list for transfer tenants on an ongoing basis to ensure the list is continually kept up to date
Update relevant websites providing lettings, performance and statistical information for customersKnowledge & Skills

A good general standard of education, including English and Maths
Knowledge of working in a customer focused environment with a high standard of customer care
Computer literate with a working knowledge of IT applications (including Word, Excel and databases). Accurately inputs data and accesses information
Experience in a fast paced administrative role, or similar position
General knowledge of social housing would be ideal but isn’t essential
Full current driving license with access to a vehicleBehaviours

Strong team player – able to play a key part within a team but work well individually using own initiative
Communication – strong communicator, both written and verbally
Customer focussed – passionate about delivering a first class service to customers
Health & Safety – Committed to delivering best practice Health & SafetyWe reserve the right to amend the closing date based upon the number of applications received. Vacancies attracting a high volume of applications may therefore close earlier than advertised.

at our Eastleigh office.

Don’t miss this great opportunity, on our website!

First Wessex employees enjoy excellent benefits such as:

Private Medical
Defined Contribution Pension
Health Cash Plan
Flexible Working
Enhanced Maternity and Paternity Pay
Enhanced Annual Leave
Paid Sick Leave
Childcare Vouchers
Discounts – retail discounts, corporate gym memberships, travel discounts
Excellent training and developmentand many more!

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview.