Conference Office Administrator

Are you a initiative driven person who sees a problem and will present a solution? Do you have excellent communication and administrative skills? Are you happy to travel with work? Then this could be the role for you!

We are looking for an Office Administrator to work in the Sutton area for a conferencing company.

You will have direct interaction with customers by email, telephone and face-to-face (at their international conferences). The applicant will need to be well spoken, a confident communicator and excellent manner on the telephone and in person to deal with clients of all nationalities, some of whom speak limited English.

* The administrator will be the first to receive telephone enquiries and will either need to deal with the call, decide who in the team to pass the call on to or, if necessary, take a clear message.
* Assist with customer queries by email and telephone
* Using the database, check or make delegate registrations for conferences
* Invoicing of Exhibitors, Sponsors and Advertisers from the booking system as well as manual invoices and credit notes where applicable
* Assisting with conference preparation
* Availability to travel internationally to conferences – up to 7 times annually, to provide administration and registration desk support at the conferences.
* Maintaining and updating customer database with data received at conferences, by email and making sure payment receipts are recorded
* Chasing outstanding debts primarily by telephone and also email
* Inputting bank account details into spreadsheet for external accountant
* Receiving and replying to general correspondence, largely by email, in conjunction with the General Manager
* Dealing with building-related issues including liaising with landlord if necessary, eg maintenance issues
* Arranging for bill payments to be processed in a timely manner
* Liaising with suppliers, eg external IT support company, gas boiler maintenance, Relationship Manager at Bank, waste collections, etc
* General office duties, eg filing, stationery, petty cash, etc