Cisco Uc 2nd Line Network Engineer

Cisco UC 2nd Line Network Engineer – Barlborough, Chesterfield – £30K

Datacom Recruitment are currently leading the search for an experienced CCNA Qualified 2nd Line Network Support Engineer to work for a global leader in IT Managed Services based in Barlborough.

This is a full time permanent position and is an exciting oportunity to join one of the fastest growing and highly successful global players in IT delivering Managed Services to over 10,000 organisations and governments worldwide. The working hours are 37.5 hours per week, Monday to Friday, between the core hours of 09.00am – 05.30pm. We are looking for candidates who are CCNA VOICE certified as a minimum and can demonstrate good technical and troubleshooting skills.

Purpose of the Role:

To deliver Unfied Coms support to a 2nd line technical standard to IT Services’ support and managed customers. The role is primarily focused at pro-active and re-active activity to ensure continual service delivery and improvement to our customers.

Skills

* Cisco certified to Associate level (CCNA) Preferably CCNA VOICE
* Knowledge of troubleshooting of Cisco UC Products with emphais on CUCM (Cisco call Manager)
* Good Knowledge of CUC (Cisco Unity Connection) and UCCX (Cisco contact Centre Express)
* Effective time management skills & ability to prioritise workload
* Self-motivated and keen to develop on a technical development path
* Strong customer service, communication & interpersonal skills

Cisco UC 2nd Line Network Engineer – Barlborough, Chesterfield – £30K