Technical Support Assistant

OUR CLIENT IS LOOKING FOR A TECHNICAL SUPPORT ASSISTANT TO JOIN THEIR WELL ESTABLISHED TEAM BASED IN THATCHAM PAYING UP TO £26,000 DEPENDING ON EXPERIENCE.

ROLE AND RESPONSIBILITIES
The Technical Support Assistant role is critical to the company’s service offering. Technical Support Assistants provide first line technical support services via telephone, typically to field engineers, and service managers who are installing products on site. The role requires an individual who has a strong customer centric approach, a person who is capable of clear thinking and communication under pressure, with a systematic approach to problem solving and a persuasive style.
A degree of technical competence is desirable. Those that are successful in the role are typically capable of processing relatively complex logical concepts and/or have an interest in technology, computing or electronics. Training will be provided.
The environment is fast paced, so the successful applicant will be expected to quickly become a trusted member of the team, someone who can be relied upon and will always be willing to support and assist where possible.
The role is an excellent platform from which to progress through the business and from where a rewarding and successful career in technical sales, project management or product development can begin.

QUALIFICATIONS AND EDUCATION REQUIREMENTS
Ideally 5 GSCEs or equivalent inc Maths, English and Science (or science based subjects) at C or above.
Any relevant experience is desirable, either in the security industry, engineering, electronics, telecoms or IT. A background in first line support would be advantageous
PREFERRED SKILLS & ATTRIBUTES
Microsoft Office suite (useful)
Customer service skills
Professionalism & Integrity are essential
Hardworking team player
Ambitious with a willingness to learn

Do you have experience in a similar role and all the relevant skills? If so apply today Adecco Newbury.

Please note: This position is based in Newbury, please only apply if you are willing and able to work in this location.

All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that timeframe. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.