Support Assistant

Job Description: Support Assistant
Do you have a passion to support people by providing genuine social care?‎ Do you strive to deliver excellence?‎ Then join us to make a difference.
Founded in 1985, Comfort Care Services is a leading provider of high quality supported living services for vulnerable adults with mental health needs, learning disabilities, physical disabilities and individuals recovering from substance/alcohol misuse and other complex needs‎.
We are exceptionally proud of our person-centred approach and our obsession with delivering excellence. We have come a long way with over 50 services across the home-counties and SW London; and we continue to experience rapid growth.
To support this growth we are seeking people with ambition, creativity and commitment to support our service users to transition into main-stream communities and achieve as much independence as possible. In return we are able to offer competitive salaries and benefits, extensive training and development and opportunities for career and earnings progression.

Responsible To: Service Manager/Team Leader or other Manager as designated by the company
Short Description: The Support Assistant is responsible for delivering Service User centred support in accordance with management direction and in compliance with company processes and procedures.
Specific Duties: The SA will be specifically responsible for:
1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supported housing unit(s)
2. Maximisation of SU interests by liaising with internal and external stakeholders; and implementation of each SUs support plan
3. Safeguarding the rights and dignity of each SU
4. Fostering of a positive environment in which SUs are actively engaged
5. Conducting daily assessment of SUs mental and physical state; updating associated records and informing management
6. Supporting SUs to build their confidence, self esteem and their ability to manage their mental health symptoms
7. Personal delivery of physical and mental support to SUs
8. Promoting SUs health and assist in their accurate medication
9. Promoting SUs hygiene and personal presentation
10. Supporting SUs with developing social skills and future independent living
11. Supporting SUs with their daily living skills and domestic chores
12. Supporting SUs with scheduling and attending appointments and day time activities
13. Supporting SUs to use public transport
14. Encouraging and motivating SUs into employment, voluntary work and/or education
15. Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation
16. Accurate and timely update of SUs and house records
17. Conducting regular two-way communication with SUs and management
18. Key Work with designated SUs; and delivery of specific support as outlined in their support plans
19. Successfully achieving the individual objectives set by the company
20. Enhancing current operations through continuous improvement

Generic Duties: In addition to specific responsibilities, the SA will also be responsible for ensuring:
1. the maintenance of confidentiality of all information unless otherwise permitted by management
2. full compliance with company’s vision, values, policies and procedures
3. compliance with legislation and GSCC Code of Conduct as reflected in company procedures
4. undergo training and professional development as directed by the company
5. work in a manner that promotes team work and a collegial environment
6. active and positive promotion of the company’s image and brand
7. other duties that may be assigned by management

Qualifications: The following qualification, skills and experience are required for this role:
1. Preference for NVQ Level 2 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment.
2. Strong living skills that can be transferred to service users i.e. all daily living skills etc.
3. Competence in the use of Microsoft Office and Internet applications
4. Strong English spoken, listening and written communication skills
5. Full driving licence desirable and use of own car to transport Service Users