Customer Service Coordinator

Salary: £26,400 – £27,600 per year

Customer Service Coordinator – Huntingdon – 22/23k

ALH Recruitment are looking to recruit a Customer Service Coordinator for our client who continue to grow and dominate their market nationally. 

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Day to day involvement with all the Customer Service Team, supporting customers with their orders, answering the phone lines, organising order inboxes, and keeping an eye on batching screens to help support communication with customers.

Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, QC checks, inboxes etc. 

The department is made up of strong individual teams, who all have a big role to play in ensuring we are connecting with all customers, getting enquiries in, quotes out, converting to orders, getting the trucks allocated and ensuring loads get to the customer in their allocated time slot!

Multi-tasking is key to being able to manage the workload, prioritising tasks, decision making and high attention to detail.

This role will involve direct interaction with the following teams:

• Sales Executives & Sales Team
• Sales Support
• Credit Control
• Transport Department
• Finance

Duties:

• Responsibility for first class customer experience to include:
  
  • Answering and making phone calls

• Checking purchase orders
• Communicating regularly with customers, managing expectations, ETAS, and updating on delays
• Portal support
• Invoice Queries & Ticket Requests
• Taking and booking on orders
• Organising refunds for customers for sign off.

• Diary/Inbox management
• Using multiple systems to make sure jobs are booked on correctly for our customers and correct payments are advised and actioned

• Liaising with internal department such as transport to ensure best service is received by the customer
• Reviewing delivery system daily to make sure customers are kept up to date with their orders
• Following procedures in place to ensure work is completed correctly
• Making sure attention to detail is of the highest standard
• Understanding company updates, reviewing locations, mixes and price increases when taking orders
• Organising invoice query and complaint details for directors
• Identify cross selling and up-selling opportunities and gather further information on enquiries
• Any adhoc duties required by the department

If you feel you have the skills and experience to step into this exciting Customer Service role, please apply below: