Receptionist / Customer Excellence Advisor

Customer Excellence Advisor
London
Permanent

THE ROLE
To ensure all customers both internal and external are dealt with in a timely and professional manner and provide relevant information regarding the organisation to whoever requires it, whilst ensuring the smooth running and compliance of the office.

To facilitate the collection of customer feedback regarding the delivery of services across BV UK.

MAIN DUTIES
Greet everyone entering the organisation in a professional and welcoming way
Answer all telephone calls promptly and professionally: direct calls and take messages as required
Complete feedback calls to customers to ascertain their perception of BV
Maintain the office: ensure compliance with statutory and accreditation requirements, attend tenants’ meetings, undertake office H&S requirements and ensure it is always presentable to customers’ and BV staff
Ensure new starters are inducted and informed of H&S policy
Post Room duties: franking and distributing of all mail and organising special deliveries
Stationery ordering
Co-ordinate meeting room bookings for BV staff and client meetings
Arrange refreshments for meetings as requested by BV staff

ROLE REQUIREMENTS
Excellent communication skills both written & verbal
Well-presented and professional
Ability to work towards own initiative
Strong organisation skills
Professional skills and customer focus
IT proficient
Ability to build relationships with colleagues and customers
Experience of a change environment: constantly seeking to continuously improve

Qualifications:
GCSEs including Maths and English (or equivalent)
Experience with Microsoft Office programs