Customer Service Administrator

Salary: £26,000 per year

Customer Service Administrator
NG17
£21,000 to start, rising to £25,000 over a period of 2 years
About them:
My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.
The Customer Service Administrator role:
To provide excellent customer service by promptly answering all incoming telephone calls in an efficient and friendly manner. Responding to customer’s requests and taking appropriate action when required, and developing and maintaining relationships with customers and colleagues.
Key Duties for the Customer Service Administrator:
* Respond and answer incoming telephone calls as quickly as possible, identifying customers through their account numbers to progress the call
* Taking call / order in a friendly manner, supporting the call with all necessary information
* Enter order onto the internal system providing the necessary information / feedback as required
* Answer any customer queries, obtaining information to respond to customers in the correct manner
* Organise: samples, representative calls, customer service queries, fire certificates, technical information, and amendments to customer orders
* Organise reserves and / or stock at customers’ request
* Maintain back orders
* Transfer calls to relevant department, providing necessary information
* Open mail in the morning and allocate to the correct department
* Maintain sales email inbox and answer all queries professionally
* Enter mail orders onto systems
* Progress chasing – entering sample requests and distribution of deliveries to other departments
Person Specification for the Customer Service Administrator:
* Office, Administration or call centre customer service experience required – ideally business to business
* Highly motivated
* Have meticulous attention to detail
* Methodical approach to work
* Ability to perform under pressure and to work using own initiative as well as part of a team
* IT competent
* Excellent planning skills and the ability to respond to time frames and deadlines
* Good typing and keyboard skills
* Be highly organised in managing own workload
* Able to adapt to change at short notice
* Proactive and detail orientated with a flexible attitude
* Strong communication skills both written and verbal
Other Information:
* The core hours of work are Monday – Friday, 8.30am – 5pm – with flexibility on either side of this once passed probation.
* The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities.
Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven’t had a response within 48 hrs, please assume you have been unsuccessful.