Air Freight Operator

Salary: £36,000 – £39,600 per year

• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Strong working relationships with peers, mgmt., suppliers, airlines & overseas partners/agents. 
• Extensive customs knowledge essential
• Able to work collaboratively and independently where required.
• Create and maintain customer standard operating procedures
• Strong commercial background – Both Supplier and Customer 
• Clear Financial understanding of each job file(s)
• Accurate & timely reporting to department manager.
• Take ownership and accountability to deliver operational excellence
• Ensure that a ‘customer is king’ ethos is applied at all times

Key Performance Areas

• Customer Service mind-set essential
• Accurate and Timely creation and issuance of export documentation
• Commercial acumen – In depth understanding of the P&L of a job
• Excellent Operational experience 
• Financial knowledge 

• Operational Reports and followed and anomalies escalated
• Metros’ policies are followed at all times unless otherwise agreed by management

Person specification

• Must demonstrate stable work history
• Strong work ethic
• Cargowise experience highly beneficial
• A ‘can do’ attitude is applied with all communications