Customer Service Consultant

Salary: £26,000 – £26,400 per year

We are recruiting for a market leading UK property services company in the UK and due to company growth, they are expanding their Customer Service Team. This role is in their Manchester office, located near Oxford Road Train Station.

This is an excellent opportunity to join a company that offer genuine career progression, ongoing training and development, amazing benefits plus fantastic Salary: £26,000 – £26,400per year
role will be heavily focused around generating more bookings buy speaking with clients via telephone, incoming and outgoing, and building strong relationships.

Duties for the Customer Service Advisor:

Responding promptly to customer inquiries from various channels including telephone calls, e-mails and on-line chat.
Communicate and coordinate with colleagues to provide responses to customer questions.
Ensure customer satisfaction and provide professional customer support.
Maintain positive relationships to ensure repeat and return customers.
Record detailed notes of conversations with customers.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information.
Keep the customers fully updated if unable to offer first call resolution.
Adhere to quality and compliance.
Have a keen eye for detail and demonstrate a commitment to providing the highest level of customer service.
Be comfortable with achieving KPI’s/SLA’sExperience for the Customer Service Advisor

We would like to hear from you if you have experience working in a fast-paced Customer Service role
Experience in delivering a world class leading service.
A strong desire to learn about the Surveying industry.
Excellent time management and organisational skills.
Ability to recognise problems and areas for improvement.
Ability to go the extra mile to engage customers.
Efficient with the ability to multi-task.
Experience in meeting and exceeding KPI’s/SLA’s and performance targets.
Experience of building relationships over the telephone.
High attention to detail.The Package:

£18,000 – £22,000
20 days holiday with increases on length of service
8 bank holidays plus your birthday off
Company pension scheme
Exclusive company discounts on cinema, restaurant visits and many more.