Customer Service Advisor

Salary: £26,000 per year

SF Recruitment is currently recruiting for a Customer Service Assistant to work for a business in Mansfield, this is a great opportunity to work for a prestigious global business on a temp – perm opportunity.

The role:
We are looking for individuals to work within our customer services team who will act as our first point of contact for all our internal and external customer enquiries.

Key responsibilities:

– Prepare competitive quotations with suitable service options and optional extras
– Ownership of own projects and quotations
– Opportunities to get involved in customer visits and sales events
– Supporting the sales function & having a direct impact on business profit
– Learn and build commercial awareness and product knowledge
– Dealing with customer complaints over the phone and email and following up as necessary

We are looking for someone who:

– Strong communication skills; must be able to build rapport naturally across diverse teams in the business as well as external companies/customers.
– Strong time management and prioritisation skills
– Able to maintain a high level of accuracy at all times. Must work well under pressure.
– Strong numerical skills and general business acumen. Understanding of profit margin encouraged
– Good IT skills (Microsoft office, search engines, etc.)
– Strong GSCE results, A-levels desirable. OR- equivalent in demonstrable work experience.

Salary: £26,000per year
Temporary – Permanent opportunity
Start – ASAP