Technical Support Engineer 3rd Line

Skills: MCP. MCSE. MCITP. Virtualisation. Hyper-V. Windows Server 2912. Exchange Server 2013. Windows 8. Office 2013. Office365. Networking. Servers. Support. Technical.
Benefits: Holiday rising up to 25 days with years of service. Company pension. Death in Service insurance. Healthcare. Annual interest-free travel loan. Cycle to work scheme.

Are you looking for a new opportunity to work for a fast growing company who offer lots of potential for developing your career? Then please apply today!

*You must be happy to work every 5 weeks, Monday to Thursday 1pm till 10 pm and Friday 9 am till 6pm.
Standard hours are either 8am till 5 pm OR 9:30am till 6:30 pm.

*We will need to see a Microsoft Learning Transcript

The ideal candidate will have:

• Exchange 2010 MCP certification either 662 or 663 (we still need to see a Microsoft Learning Transcript)
• Other exams so you are a certified MCSA or MCSE
• Five years minimum experience, ideally with some at least coming from an MSP background

What is required for the Technical Support Engineer 3rd Line role:

• Are confident communicating with people by telephone, email and in person
• Are well-organised, thorough and able to plan and deliver complex projects to tight deadlines
• Enjoy helping people and working in a team, learning quickly and sharing knowledge
• Love technology: especially Microsoft (to Windows Server 2012, Exchange Server 2013, Windows 8, Office 2013, Office365) BlackBerry, Apple, antivirus, firewalls (SonicWall and Cisco Meraki especially relevant), networking, backup, virtualisation (Hyper-V)
• Have the latest MCSE certification with Exchange 2013 as your specialisation and experience using Hyper V in production environment
• Have spent at least five years in a client-facing support role (possibly working for a fast-paced IT service provider servicing multiple clients)
• Want to apply high level IT management to small and medium sized businesses in a highly professional environment
• Like to work on making yourself and your team better
• Are a stickler for detail

The Technical Support Engineer 3rd Line responsibilities:

• Provide excellent customer service to external clients, up to a senior level
• Act as an escalation point for technical team
• Pro-active project contribution / implementation including liaising with clients and colleagues
• Troubleshoot problems by telephone, remote access and on-site visits
• Help improve company systems, procedures and knowledge
• Ad hoc and planned mentoring of technical colleagues
• System builds, configuration and installation (remote or on-site)
• Diligent documentation and time-keeping
• Solution design and research and development for internal and client use

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.