1st Line Support

Are you ready to advance your technical skills and secure that progressive IT role? Our client is looking for a Help Desk Support Anaylst who provides outstanding customer service and enjoys working on tricky IT issues with the support of a great team in Central London.

ABOUT YOU

will need to be a strong IT support analyst keen to work in a professional environment. As well as excelling in customer service, you will be technical and keen to stretch your skills with the support of a great team. You Must be a flexible IT professional used to working within a structured environment that is able to bring best practice methodologies to the team. They will be happy to work on their own and within teams as well as assisting at all levels to ensure that the highest level of IT support is provided to the customer.

The right candidate will have excellent verbal and written communication skills capable of communicating at all levels throughout the business and be an ambassador of the IT Department. You will act as a first point of contact for the Service Desk and will be expected to be able to work with multiple tasks and competing priorities on a busy desk.

You will be a strong team player who has the ability to take ownership of calls and ensure that they are correctly diagnosed before successfully resolving the issue.

As this is a customer facing role, the individual will need to possess excellent customer service skills including (but not limited to) an excellent telephone manner, good listening skills, be personable and have the ability to remain calm under pressure.

You will be working primarily with the following technologies:

·IT Service Desk experience of at least one year
·Advanced Level MS Office 2010 / 2013
·Windows 7.0/8.1
·Helpdesk Call Logging – ITSM
·Exchange Administration
·Active Directory
·PC Configuration/PC Hardware knowledge
·Knowledge of Protocols/Networking for basic connectivity testing
·Mobile Device – Blackberry/ IPhone/ SmartPhone support
·At least one year’s experience working on a busy helpdesk supporting at least 250/500 users.
·Excellent working knowledge of MS Office 2010 / 2013
·CompTIA A+ Essentials
·ITIL Foundation (desirable but not essential)

ABOUT THE COMPANY

The Company is a new breed of law firm combining local depth with a global platform. Offering a different perspective to commercial thinking and the client experience, 2,700 lawyers across more than 30 international offices are working with clients every day to understand local challenges and navigate through regional complexity. With access to a global platform, they are providing commercial solutions and transforming the way legal services are delivered.

This company works with a diverse range of customers and technologies so has a lively environment full of new challenges. No two days will be the same. But don’t worry, the friendly team are always happy to help out and will provide all the on-going support and training you need to hone your technical skills and progress.

ABOUT THE REWARDS

This opportunity offers a salary of up to £30,000 depending on your experience. Alongside this great salary, you will also have access to a host of company benefits including a gym membership and pension scheme.

HOW TO APPLY

This role is a great opportunity not to be missed. Submit your CV now, or give Sophie Socrates a call on to discuss whether this role is right for you.