Agency & Commissions Assistant

Hybrid Role – 2 days a week in the office, 3 days a week at home. #LI-Hybrid

As our Agency and Commissions Assistant you will provide professional, efficient, courteous and accurate telephonic and email support to our Business Consultants and Brokers/Intermediaries.

Responsibilities as our Agency and Commissions Assistant in our inbound/outbound contact centre include:
•          To provide professional, efficient, courteous, and accurate support to Brokers and Business Consultants regarding commission and agency queries.
•          To effectively manage time and work within a team to meet our Service Level Agreement demands.
•          Investigating, resolving and replying to email queries.
•          Be able to deal with difficult conversations which result in a positive solution.

Our Agency and Commission Assistant will receive a competitive salary plus benefits including:
•          Bonus every 6 months (depending on personal and company performance)
•          A genuine opportunity to grow and establish a long-term career
•          Our award winning private medical insurance
•          Stakeholder Pension Plan with employer contribution
•          25 Days annual leave+ Bank holidays + option to buy and sell 5 more
•          Vitality Partners and Rewards please see our website for more     information     (url removed)/partnersandrewards

To become an Agency and Commissions Assistant at Vitality, you will have the below skills and experience:
Essential
•          5 GCSE’s grades A-C (Must include Mathematics and English)
•          Previous telephony experience is essential, preferably in a financial services organization
•          Experience of communicating orally and in writing with external 3rd parties
•          Computer literate including the use of Microsoft office, especially Excel
•          Willingness and ability to adapt to changes in technologies and processes
•          Enjoy working collaboratively to support your team and wider teams within Vitality, as well as independently
•          Ability to prioritise workload and take end to end ownership of broker queries

Desirable
•          Front line financial services customer service experience
•          Knowledge of health/life insurance
•          Experience working in a contact centre
•          An analytical mindset

Working for Vitality as an Agency and Commissions Assistant you’ll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved.

If you feel you have the skills and experience outlined above apply now to become one of our Agency and Commissions