Customer Service Advisor

Salary: £14.15 per hour

Ibstock plc is a market leading manufacturer and partner of choice for innovative clay and concrete building products, building the face of Britain for over 200 years.

We are no ordinary manufacturing business. Through our principal products of clay bricks, brick components, concrete roof tiles, concrete stone masonry substitutes, concrete fencing, pre-stressed concrete and concrete rail products, we are committed to providing new solutions to today’s social and environmental challenges for the new build housing and domestic repair, maintenance, improvement markets (RMI) and infrastructure.

Many of our long-standing customer relationships have lasted over 40 years. Our customer focus is based on quality, service and consistency and our service-led ethos is one of the key drivers in the growth of our market share over the past 10 years.

We are currently recruiting for a Customer Service advisor to come and join our team at our Northwich site. 

Specific responsibilities include:

Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
Entry of Quotations, Sales Orders, Samples Requests and Schedules.
Investigating credit requests and additional invoices.
Preparing Credit notes.
Ensure that regular and accurate updates are made on company CRM package.
Liaising with Transport
Order Book and schedule Clearance
Checking of Acknowledgements
Soft sales, working with external team and customers to promote stocks and increase sales

Essential Qualifications & Experience:

Good interpersonal and communication skills – verbal and written
Evidence of working as part of an effective team
Participation in training events, which may necessitate travel and overnight stays
Excellent telephone manner and accurate keyboard skills
Flexible and enthusiastic individual able to work under pressure and use own initiative
Working knowledge in Microsoft applications including email, Excel and Word.
Full driving Licence

Don’t meet every single requirement? Studies have shown that some people from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock PLC we are dedicated to building belonging, empowering you to be your true self by offering a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Ibstock PLC are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.