Business Support Manager

Business Support Manager – Maternity cover

6 Months FTC – with a view to extend

Who we are?

Verifile is an award-winning leading provider of CV comparison and background screening services using innovative technology and methodology. We carry out background checks on candidates to enable our clients to make informed and long-term rewarding recruitment decisions.

As Business Support Manager on a 6 month FTC you will be focused on ensuring that the Business Support team excel in all practises, that our offices are great places to work and that we provide the highest standard of customer experience for all users. You will build, develop, and implement strategies, policies and processes that will ensure the business is fully supported in the delivery of its services to our customers.

About the role:

Ensure that all offices are managed and maintained to an extremely high standard, that they reflect the company brand and ethos and provide an excellent visitor and employee experience to all.
Oversee systems to track and monitor office performance, ensuring that we are operating smartly and within budget
Ensure that all Business Support processes are documented into playbooks with relevant controls in place and that all documents are always up to date, creating new polices and processes where required.
Overall Vendor management, working with the Vendor and Accreditation Officer to enhance KPI’s and build on the framework ensuring compliance with legislation.
Act as the senior administrator for Verifile software and systems, ensuring that access is sufficiently managed and suitably controlled.
Play a leading role in internal committees to focus objectives on driving compliance and adhering to best practise in areas such as data security, incident management and disaster recovery.
Work with the Office and Facilities Specialist to ensure all servicing and compliance needs are met in a timely manner.
Overall management of the Business Support Team creating motivation and engagement within line of the company vision and values
The must haves:

Previous office and facilities management experience, ideally from a corporate or professional services background
Previous line management experience with excellent leadership capabilities.
Ability to build and develop strategies and report on key objectives underpinned by data.
Excellent project management capabilities with an understanding of lean processes.
Understanding of audit requirements and compliance measures, with experience specific to Verifile’s accreditations (Cyber Essentials Plus, NSI Gold and ISO 27001, 9001, 14001, 22301)
Previous experience with international offices and working with overseas colleagues and suppliers.
Previous experience developing policies and procedures and communicating change to the wider business.
Confident with technology and systems with excellent Microsoft 365 skills.
Able to be onsite in our office based in Bedford 2 days a week including a Tuesday