Customer Service Advisor

What you’ll do as a Customer Service Advisor

You’ll be the first point of contact for our existing customers dealing with their enquiries. You will provide them with a First-Class experience, interacting with them to ensure every step is taken to provide them with a first-time round solution.

No previous experience is required, we are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.

This role will also include but not be limited to:

Managing and maintaining our Customer Experience inbox, ensuring that emails are responded back to in a timely manner, with professionalism shown throughout
Actively contributing to improving the Customer Experience team processes and procedures
Maintaining a close and supportive relationship with our sales teams
Why Choose us

We’re passionate about cutting the cost of card payments for small to medium sized businesses. We exist to help businesses run smoothly, with simple, cost-effective payment solutions. We’re proud to serve thousands of UK SMEs, helping them not only get the best deal on their payment processing, but ensuring that the solution we provide is the perfect fit for their business.

At Verastar, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a competitive reward structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities.

Verastar is a great place to work, made better by you.

As well as being a great place to work, we offer impressive benefits too:

Core benefits including pension contributions and life assurance
Great discounts on 100s of high street and online stores
25 days holiday rising with service up to 28 days
Access to buy and sell up to 5 more holidays
Cycle to work and travel loans for people wanting a greener commute
Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance
The important extras

Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
Amazing on-site facilities, such as free on-site gym, free parking, subsidised café and to top it off an on-site subsided bar for after-work drinks, quiz nights and social events
Full time/Permanent contract of 37.5 hours per week
Monday to Friday, No weekends
What happens next

If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click ‘Apply’ today to take the next step in your career.

Across The Verastar Group, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre employment checks.