Training Manager

•Recruit, manage, appraise and develop a team of trainers & coordinators and ensuring effective succession planning.
•Create, implement and review the companies training offering and team objectives
•Oversee the delivery of training to our external and internal clients
•Ensure there is a program of ‘Train the Trainer’ in place
•Identify and implement projects that enhance the training services and programmes provided to our existing and potential clients including utilising the latest training techniques/tools and technology
•Produce monthly operations reports
•Thoroughly learn all aspects of our systems and keep up to date on all enhancements
•Manage/automate the production of training documentation created by the team
•Ensure training is carried out in accordance with the company’s policies and to exacting standards
•Be an ambassador for the business, ensuring that we continue to be seen in a positive light within our ever expanding marketplace
Responsibilities
•Create, review and grow the companies training proposition, identifying and implementing efficiencies where necessary.
•Assess, manage and appraise team members
•Agreeing training courses, content and delivery methods
•Completion and supervision of training support cases
•Assessing clients training needs and creating training solutions
•Agreeing alternative costs, delivery and content of courses for other departments
•Producing statistics and reports as required for the company
•Dealing with any escalated client queries
•To ensure that existing client relationships are managed effectively to maximise client retention
•Maintain and monitor the use and quality of input on Salesforce by the training team
•Up sell additional training services where opportunities arise
•Act as a point of contact and input for all company departments regarding system and industry knowledge. In particular input into the production of online demos and Support’s help files.
•Assist in business analysis and testing work for clients and the company on Intelligent Office
•Design training programmes to ensure that new release functionality each quarter is effectively delivered to internal departments (Support, Marketing, Sales & Account Management)
•Identify training needs for existing and new internal staff in liaison with departmental managers and ensure that those needs are met by the internal Training Consultant

Skills
•Communication (written and verbal)
•Excellent presentation skills
•Attention to detail
•Highly self-motivated with a positive attitude
•Diplomacy
•Ability to prioritise own workload
•Ability to work on own initiative
•Excellent communication and interpersonal skills
•Planning and Organisation
•Time Management
•People Management
•Developing Relationships