Temporary Customer Service Advisor

Salary: £26,000 per year

Role: Temporary Customer Service Advisor

Location: Markham Vale, Chesterfield

Salary: £26,000 per year

Start Date: ASAP

Halo Recruit are working in partnership with a global supplier of medical solutions to recruit for a Temporary Customer Service Advisor to join their team based in Markham Vale, Chesterfield.

This will be an initial temporary placement of 6 weeks, though could be extended subject to performance, attendance and conduct.

The role is due to commence immediately, therefore only candidates available to start work straight away will be considered.

Main Duties & Responsibilities:

• Ensure that communications with customers are clear and effective and that records are maintained.
• Provide quality customer care building good working relationships with both customers and internal departments.
• Liaise between customers and production to ensure efficient processing of products to meet required turn-times.
• Ensure communication is clear, effective and pro-active.
• Build good working relationships with customers, ensuring the best possible service is given at all times.
• Obtain future processing requirement forecasts to ensure future customer needs are met.
• Forward, in a timely manner, process certification and documentation where necessary to customers, generating dispatch paperwork.
• Control customer’s deliveries and collections via the appropriate schedule.
• Knowledge of commercial invoicing is advantageous, particularly knowledge of Import / Export of products from International customers.
• Ensure the filing system for batch records and customer orders is maintained.
• Handle Customer Complaint Processes from logging to closure.
• Keep records of customer commentary (Good, Bad or Neutral) in the Customer Master Files.
• Raise Purchase Orders as relevant to Customer Services or other areas at management request.
• Handle customer special requests and liaise with other departments ie Quality and Production to ensure requests are possible and then carried out.
• Undertake any other duties deemed necessary by the Operations Director and Plant Manager.

Skills and Experience Required

The ideal candidate will have:

• Previous customer service experience, ideally gained within an international business, dealing with import / export sales
• Strong customer service and communication skills, able to take accountability of customer problems to find an efficient and effective solution
• An understanding of import / export rules since Brexit, to enable them to effective handle queries
• Experience of multi-tasking and working to tight deadlines and under pressure.
• Strong IT skills, with experience of customer CRMs and Microsoft Office applications including MS Word and MS Excel.

Hours of Work

Monday to Friday, 9am-5pm

Rate of Pay

£26,000per year, depending on experience

Location

Markham Vale, Chesterfield

Start Date

ASAP!

HOW TO APPLY

If you feel that you meet the specification set out above, and you are able to start work immediately, then please submit your CV by clicking  and a member of our team will be in touch.

Halo Recruit are operating as an employment business for the purposes of this vacancy.