Telesales Executive

Telesales Executive

Location: Wolverhampton, West midlands
Salary: £26,000 per year(dependent on performance/experience) + Commission. Prizes for best weekly and monthly performers, Go home early incentives, Gym Membership.
Contract: Full Time, Permanent
Hours: 40 hours per week between Mon – Fri (09.00am – 17.30pm/12.30pm – 21.00pm including 1 in 4 Saturdays.

An exciting opportunity to join ourselves as an Outbound Telesales Agent has arisen within our Telesales department.

This is a fantastic opportunity for talented individuals who are passionate about Sales with a rapidly expanding business. Previous experience in sales within a call centre is preferred.

Working within a fast paced office environment, you will be fully competent in carrying out data input and administrative tasks to enable you to provide an efficient service and deal with all aspects of daily administrative support.

Primary Duties and responsibilities:
• Contact new and existing customers and/or 3rd party customers to sell PPI reclaim and/or lead generation products
• Ensure daily targets are achieved and exceeded
• Ensure quality of packs sent are all with SLA’s of department
• Provide support to other team members when needed and proactively contribute to achieving team targets
• Control emotions and respond to information and requests in a professional, non-confrontational/aggressive manner.
• Ensure processes, policies and procedures are adhered to maximising opportunities.
• Make suggestions where appropriate to improve processes ensuring that they remain cost effective and at the same time maximise customer satisfaction
• Ensure product and services offered to customers are adequately explained ensuring the customers understanding
• Ensure customers are contacted regularly to confirm postal packs have been received and to ascertain if the customer has any further queries or questions, to increase pack return rate
• Build rapport and lasting relationships with customers in order to enhance the reputation of the Company brand minimising the number of cancellations

Experience and Qualifications:
• Experience of achieving monthly targets
• Achieving sales call standards
• Achieving individual and team targets
• Accurate data Entry
• Knowledge of telemarketing processes preferred but not essential
• Proven sales record to set, satisfy and exceed departmental targets
• Strong IT skills – minimum Microsoft Office

To be a part of the Telesales team you will need to demonstrate:
• Excellent communication skills, verbal, non-verbal and written
• Must be enthusiastic and driven
• Proven customer service skills
• Strong telephone skills
• Ability to relate to others and build effective working relationships

Keywords: Sales Executive, Sales Consultant, Telesales, Advertising Sales, Media Sales, Telesales Executive, Telesales Consultant, B2B Sales, Direct Sales, Telephone Sales, Telesales Advisor, Sales Advisor, New Business Sales, New Business, Media Sales, Business Development.