Technical Writer, (Software)

Salary: £60,000 – £84,000 per year

Technical Writer required, for award winning IT Communications company who are world leaders in their field, and are looking to expand their award winning team

Technical Writers produce, review and update technical documentation and instruction for end-users, enabling them to maximise their use of the clients platform.

* User experience: it is critical that documentation and instruction for end-users is engaging, easy to follow and gives the user confidence to use system functionality effectively, as quickly as possible.

* Quality: highly professional and accurate documents reflect the quality product offered to customers and create a great impression.

* Process: documentation and release processes are to be followed at all times to ensure documentation and instruction are released in a timely, quality and consistent manner

Instructional manuals and user guides

* Write instructional manuals for platform users.

* Ensure written instructions are clear, organised and easy to follow documents.

* Create graphics and diagrams as required to best demonstrate system usage and functionality.

* Develop user-facing tutorials and associated documentation to improve customer experience.

* Maintain a thorough understanding of the audience for documentation required.

* Interpret technical information and adapt for different audiences as required.

Person Profile:

Bachelor’s Degree/equivalent, preferably in Engineering, Computer Science or IT discipline, or substantial alternative work experience

Software Technical Writing experience

of following release processes

Proof reading / copy experience

of working within an agile environment or with SCRUM processes

Experience using RoboHelp, Microsoft Office, Adobe Acrobat

Familiarity with web technologies: HTML, XML, Flash, JavaScript