Technical Service Engineer

Salary: £42,000 per year

Provide technical support to customers deploying Microwave Transmission systems, supporting customer test acceptances, and managing technical queries and solutions in cooperation with central help desk.

• Post sales technical support
• supporting test activities with customer during Type acceptance phases
• Training partners and internal field operators on equipment’s
• Technical sales support

Main functions of the role:

• Remote customer support, analysing technical questions on already deployed systems
• Support Central Help Desk analysis collecting and forwarding all the required information in a structured way
• Perform detailed and thorough analysis of the gathered information filtering technical issues to be escalated to Central Help Desk, being able to be solving most of the basic issues
• Piloting/interoperability testing of equipment into customer networks
• Supporting the acceptance phase required to verify the functions, features, performance, inter working, conformance, and quality of equipment’s in front of the customer
• Manage NMS and OSS systems on Linux/Unix platforms
• Support Radio Link Planning activities, including calculation with various tools of link budgets and propagation
• IP Network design and troubleshooting
• Supporting technical sales department for Customer feature workshops/demonstrations on new/extended feature sets

The role requires the drive to work cooperatively and efficiently in teams and requires an approach which invests in, and develops, long term interpersonal relationships within the company.

What do you need to succeed in your application?

• Degree in Electrical or Telecommunications or equivalent
• 3-5 years of relevant experience in Telecom sector preferred
• Planning, organisational, analytic, decision making and problem-solving skills
• Detailed knowledge of telecommunications network equipment
• Detailed knowledge of telecommunications standards and practises
• Knowledge on Unix/Linux preferred
• Knowledge of Network management systems and techniques
• Knowledge of IP and TDM technology
• Excellent English verbal, written and presentation skills
• Self-motivated with the ability to work under pressure
• Diplomatic and positive approach to problem solving
• MS office including Excel and Access
• Cisco CCNA/P preferred

I look forward to receiving your application

Jayne