Technical Support Engineer – Voip

Our client is the new specialist distribution business specialising in Security, Unified Communications, Specialist Software and Services.
They are currently looking for a Technical Support Engineer to join a growing team who will help in providing professional and proactive support to our customers and resellers. This is an entry level shift-based position with excellent career progression prospects.
Candidates applicable for this role must have excellent written and verbal skills as well as already having technical qualifications and/or experience. Successful candidates will be provided with Vendor training and industry-recognised qualifications, such as CompTIA.
Responsibilities:
– Providing proactive Technical Support and managed services to customers and resellers;
– Provide configurations, troubleshooting and best practices to customers and resellers;
– Supporting other team members
– Attend vendor and industry-recognised training
– Maintaining and improving personal knowledge of technologies
– Work a rotating 24x7x365 shift pattern

Skills and Qualifications:
– A good understanding of TCP/IP;
– Knowledge of VoIP (preferably SIP);
– Excellent communication skills both written and verbal;
– Capability to cope under pressure;
– Ability to work as part of a team;
– Technical qualifications (such as CompTIA A+ or CCNA) is preferable;
– Technical experience (at least 1 year) is preferable.

Other Details:
Candidates must be willing to undergo BPSS and SC level clearance.
Full UK Driving license is preferable.