Technical Support Consultant (Construction)
Full job description
HEADS Recruitment Limited
Salary: £26,000 – £28,800 per year
Technical Support Consultant
The Role
To fully support customers by providing first class technical assistance with all specification and installation enquiries across the extensive product range. From concept to completion, offer technical support and assistance throughout a projects development. The main roles and responsibilities will include…
• Continually seek to understand our customers’ needs so that we may improve the level of our services to exceed their expectations.
• Deliver our advice in a polite, positive and friendly manner to instil customer confidence.
• Maintain a comprehensive technical knowledge, whilst understanding and promoting the best practice for the use of our products.
• Influence the development and quality of products by imparting information to all relevant departments.
• To assist with the maintenance of records and files in accordance with the requirements of Quality Assurance Management system.
• Keep up to date with all the relevant Standards and Regulations relating to the specification and use of our products.
• Adopt an innovative and practical approach to problem solving.
• Assist with the preparation and presentation of lectures, demonstrations and training sessions.
• To assist the Sales team in the resolution of customer disputes.
• Supporting active communication and collaboration with colleagues throughout the business to exchange best practice and create and develop opportunities.
Technical Support Consultant
The Candidate
• At least two years in a customer facing environment with clear evidence of negotiation skills, dispute resolution and relationship building.
• Alternatively at least 2-5 years on the tools experience in hard landscaping.
• Preferably have a construction related qualification or extensive construction industry experience.
• Must have excellent customer service skills
• Thorough understanding of Customer facing issues and dispute resolution
• Must be able to demonstrate excellent customer service, with good written and verbal communication skills.
• Good basic PC skills and an understanding of Microsoft Word, Excel and Outlook.
The Company
Our client is a leader in their field and a well known name in the construction industry. Due to expansion they are currently looking to add additional members to their technical team.
To apply for this job please visit definitejobs.co.uk.