Technical Sales Support Advisor

An excellent opportunity for a BSc educated Life Sciences graduate with post-degree experience in a customer/sales focussed environment, looking to use this experience in a scientific sales role. This is an office-based role, assisting the field-based sales and technical support team, selling a range of life science assays and kits to academic/biotechnology/pharmaceutical/NHS laboratories.

ROLE SUMMARY:

1. Sales support Responsibilities
– Point of contact for the incoming sales and technical enquiries by telephone and email
– Provide quotations to customers and distributors, after liaising with the sales teams
– Answer any technical questions where answers are readily available
– Manage the tender process – compile all information required within the stipulated time frame
– Provide feedback to internal teams on relevant customer information, including any complaints, or updated information which might be relevant surrounding key accounts, and/or competition.
– Delivering and exceeding personal and Company sales targets through exceptional customer service
– Advising customers on suitable products using effective questioning techniques to identify specific customer needs

2. Marketing Support
– Input inbound leads generated from marketing conferences and curate the information.
– Help, where necessary compiling literature and packing conference material for marketing purposes
– Produce and review e-catalogues.