Technical Support Analyst
Job Description
An exciting chance is now available for a seasoned Technical Support Analyst to become part of a leading UK wholesale giant with a global IT team. At the forefront of cutting-edge innovation, their Tech Team is a hive of activity, buzzing with fresh, groundbreaking projects. This Company is expanding, upgrading, and future-proofing their digital systems across the business.
If you’re passionate about tech and eager to make your mark, this is the opportunity for you!
Responsibilities
As Technical Support Analyst you will help support the business through an exciting period of technological transformation, ensuring that customer experience is at the forefront of the team’s decision making and interactions.
You will:
- Provide technical support to internal colleagues on a wide range of technologies
- Deploy, support, and maintain end-user computing applications and services
- Deploy, support, and maintain IT infrastructure, systems, and services
- Build and deploy servers, workstations, mobile, and network devices
- Administer software updates and system backups
- Create and maintain technical documentation, policies, and procedures
- Establish and maintain relationships with external suppliers and partners
About You
We are looking for a Technical Support Analyst who has previous experience or knowledge on how to perform the following tasks:
- Amend group policy to map a drive
- Amending or adding registry keys
- Can manually set up and deploy a network printer
- Can image a machine using SCCM
- Have a working knowledge of networking principals such as DNS / DHCP / RADIUS, to diagnose and resolve device based issues
- Experience working with Machine build (Veeam / SCCM)
Benefits
Offering a salary up to 34k (DOE), this Company offers a fabulous list of benefits including:
- Hybrid and flexible working patterns
- A fully refurbished office with a free gym
- Yearly bonus at 8% (Ts & Cs apply)
- Yearly pay reviews
- Champion Health – physical and mental wellbeing
- Free breakfast
- Matched pension contribution
- Paid attendance to conferences around the world – previous examples have been Las Vegas, as well as the world’s largest Data conference which was last held in Wales!
- Funding for professional certifications
Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure or IT Support roles I have that may also be a good match for you, then please apply to this advert or catch me on LinkedIn “Hayley Bee”
You must be fully eligible to work in the UK to apply to this position and be able to travel to the Durham Office on a regular basis.
