Technical Sales Support

Salary: £31,200 – £36,000 per year

Technical Sales Support – £26,000 – £30,000

Calling all Engineers who are looking to secure a new office-based role

We are extremely proud to be working with this new Client in Berkshire, who have just had a record-breaking year in Sales… It is an incredibly exciting time to be joining this business and be a part of their journey and further growth plans.

Based just off Junction 13 of the M4, they are situated in light and airy offices, an Industrial Estate – but to be honest it’s not about the offices with this company, it’s the people and the product that make you want to be part of it and join them… Working with a team of 15 others who are all office based, it is imperative that you have a likeminded approach to business, it is the culture of this team that makes the business work, they all take their jobs extremely seriously, they have a passion for delivering the best service and advice to their customers, they love to understand the intricacies of their product offering, but they also love to have a bit of a laugh and some friendly banter too!.

So if you think you have the personality to fit in, let’s see if you like the sound of the job!….

The first thing you need to be aware of is you absolutely MUST have a technical mind, and love learning there is no way you can succeed in this role if you haven’t got this…..

The second requirement is you must have an interest in engineering and working out how things work and why…as you will be talking to customers and explaining how things work, or why it’s not working!

The third essential skill is you must have the ability to liaise and communicate with customers over the phone and via email (so your written English must be good too!) talking to Customers to understand their technical issues and assisting them with advice on how to solve the issue or how a product works.

And finally, you must want to absorb information, help your Customers and personally grow to be the best you can be.

Key duties

Provide technical sales and after sales support to commercial B2B customers both over the phone and email

Provide a first point of contact for customers wishing to progress an order, chase an order and ensure a follow up call to the customer upon successful delivery of a product is made

Process sales orders efficiently and accurately

Liaise with customers over return products and issues

Deal with warranty and engineer visits

Liaise with the technical dept to resolve warranty issues

Provide administrative support to the sales team and internal depts

This is a company who is thriving and that is because they hire talented individuals who want to help them with their growth plans… It has an upbeat vibe, and you are working for a company that is currently number 3 in their Industry with their sights on getting to number 2! If you are looking for a business where you will grow and flourish and become the expert in your field and knowledge, then this could be just the role you have been waiting for.

Due to confidentiality, we cannot advertise the nature of the industry this Client works within, but candidates with an interest in mechanical engineering, hydraulics, chemicals, or heating, would most definitely be interested in this industry

In terms of progression, there is a huge amount of opportunity within this company as they want to develop you! Don’t delay in sending your CV to us as we are interviewing with immediate effect for this role

To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, please ensure that your CV contains all relevant information about yourself in relation to the specific role advertised. This is important as in the present economic climate, we are receiving huge amounts of applications and thus it will help your application if your CV and covering letter state all relevant information clearly. Due to this unprecedented increase in applications, we are unfortunately unable to respond to each application personally (which would normally be our preferred method of communication). Hence, if you do not hear from us within one week, we regret you must conclude on this occasion your application for this role has been unsuccessful, we will, however, keep your details for any future opportunities that we may deem you suitable for.

As a Recruitment Consultancy you will be required to attend a “virtual meeting” with ourselves or attend a face to face meeting at our offices in Barnwood (social distancing measures adhered to) prior to your details being submitted to our Clients. Taylor Made Recruitment Services are an equal opportunities employer and encourage applications from all areas of society.