Technical Pre Sales Engineer – Cloud Solutions

Salary: £78,000 – £90,000 per year

This is a fantastic opportunity for a Technical pre-sales Engineer to join the IT solutions Monitor team. The IT Solutions – Monitor Team is responsible for the sales and distribution of IT products into the UK market. You will assume responsibility for technical trouble- shooting, product demonstration, local sales technical supporting, attending trade fairs, customer and employee training, each of which will contribute to the growth in Cloud devices (Thin Client, Zero Client) business.

Roles and Responsibilities

* Develop a strong, positive strategic / technical relationship with customers and partners. Use in-depth technical knowledge of the customer environment to uncover and help move forward any sales opportunities

* Responsible for being the key technical contact with the customers and partners

* Daily / weekly customers, business partners and internal team interaction. Be part of a team of engineers providing excellent support to our customers and partners

* Move sales opportunity towards closure is a routine activity

* Effectively demonstrate our solutions and to assist customers in troubleshooting problems. Provide technical trainings for partners and customers

* Coordinate with the local sales team regarding technical issues and requests.

* Manage technical issues, solutions and sales opportunity progress by creating cases within our helpdesk system. Manage case escalation to maintain forward movement on sales opportunities

* Develop and align a comprehensive account plan with the customers, documenting customers’ environment, expectations, priorities and technology deployment roadmap

* Develop a good understanding of the customer environment, and use this knowledge to proactively drive improvements and efficiencies within the customer’s environment

* Resolution of issues or escalation to R&D Department, where necessary

* Close cooperation with the development and quality assurance departments

* Documentation of issues and solutions

Skills, Education & Experience

* Several years of professional experience as a Pre-Sales Technical Engineer, with a large focus on Cloud

* Educated to bachelor’s degree in Computer Engineering or an equivalent discipline is an advantage

* Professional relevant certification preferred

* Excellent understanding of the Cloud market

* Advanced knowledge on network protocols and services such as TCP/IP,

DHCP, DNS, etc.

* Advanced knowledge of Windows and Linux OS as well as on PC hardware

components and BIOS features

* Good Experience with virtualisation environments from VMware, Citrix, and

Microsoft

* Technically adept in providing effective solutions to issues

* Strong analytical ability and willingness to find solutions. Flexibility and a can- do attitude

* An excellent team player who is influential and builds good working relationships across all levels

* Strong written and verbal communication skills, with an ability to communicate effectively with engineers, sales teams, management and other stakeholders

* Good organisational and administration skills, and attributes

* Has the ability to effectively manage multiple tasks

* Highly focussed and capable of sustaining a fast pace in a dynamic

environment

* A self-starter, able to work with little or no supervision and direction

Benefits

Pension, Life Insurance, Healthcare & vehicle