Technical Designer / Projects Consultant / 3rd Line Support Engineer

The Client:

Our Client based in North London is seeking a capable, confident and experienced Senior (3rd Line) IT Support Engineer with previous experience of working on client projects and the ability to design and implement solutions for clients. Our client is a long-standing IT provider. Ideally, candidates will come from a Managed Services Provider background.

The Technical Designer / Projects Consultant / 3rd Line Support Engineer role:
Duties:

• To manage the technical projects for clients, from initial pre-sales discussions through to technical delivery
• To be responsible for gathering requirements from clients and designing and implementing technical solutions, (including designing new networks and infrastructure)
• To quote and plan projects as shown, delivering a full project plan, Gant chart and estimated times
• To ensure that the project is delivered profitably and efficiently and hitting the company targets financially and operationally
• Recommend, advise and implement improvements to client sites using your experience and expertise both from an operational point of view but from a technical one as well fully aligned with the business plan
• To assist the owners and sales team in preparing quotes directly and as a technical resource.
• Manage third line escalation and tickets, assign to the correct technician and resolve in a timely manner. Communication with client and helpdesk manager complying with the businesses systems and processes
• Work closely with the helpdesk manager and customer services manager to understand trends and patterns from the helpdesk and help recommend and implement resolutions and improvements
• To understand all client sites, ensure stability, make recommendations and implement changes to improve stability, work closely with helpdesk manager and customer service manager to ensure that flagged issues (recurring and one offs) are prevented and dealt with in a timely manner
• Forseeing problems and being proactive in the management of the client sites and their constant improvement requirements as well as liaising with the helpdesk manager at these times
• Have an overall high-level understanding of the targets of your department and ensuring there is a progression and constant drive to meet those, commercially, technically, operationally and with staff personally

Working hours 8.30am to 6pm Monday to Friday with occasional additional overtime which will be paid for.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.