Technical Customer Service Agents

We have 3 excellent opportunities available for initially 4-6 weeks with potentially being an ongoing role for call centre staff to assist with software queries.

Your duties may include but are not limited to;

– Talking clients through a series of actions over the telephone to help resolve issues
– Troubleshooting system and network problems as well as diagnosing and solving hardware or software faults through a pre-installed system.
– Booking in repair when the problem is nothing to do with software
– Following a training process so that all help is uniform.

We are not just looking for people with experience in software! We are seeking individuals who have studied IT or have a technical background from supporting friends/family or who are generally into IT as a hobby and would like to transfer this into a working career. Full training will be provided by the Client.

This role is working Monday-Friday 9am-5pm offering £26,000 per year. Overtime is paid at time and a half.

If this sounds of interest please call in now and speak to Jess on how to apply!