Technical After Sales Administrator
Full job description
Talent Sure Recruitment Limited
Salary: £26,000 per year
Technical After Sales Advisor
Location: Ower, Southampton
Hours: Monday – Friday, Full-Time
Salary: £26,000per year+ per year
An exciting position has become available for a full time Administrator to join a friendly team based in Ower, Southampton.
The main objective of this role is to manage the relationship and processes to ensure a smooth transition for new customers, including dealing with enquiries around their telecommunication order.
Main Duties:
- Provisioning and managing line and network orders
- Reviewing complex network provisioning requests to ensure successful implementation
- Updating customers with fault progress and timescales regularly
- Setting up and maintaining accounts on the in-house billing platform
- Ensure all internal systems are updated with the provisioned changes
- Ensuring systems and databases are kept up to date
A high level of attention and organisation is required for this role, along with excellent customer service skills to manage customer queries and any complaints that may arise.
Working in a previous technical business would be an advantage as customer queries may be of a more technical nature. However, full training will be provided.
In return for your hard work and commitment, our client offers fantastic benefits, including:
- 23 days holiday plus bank holidays
- Employee Assistance Programme
- Company pension scheme with 3% contribution from the business
- Company incentive prizes on a regular basis.
- Great team atmosphere
- Career Development and great career opportunities
- Parking available
- Great offices
- Fun events
So, if you want to work for a Company that will work with you to develop your career, APPLY TODAY!
To apply for this job please visit definitejobs.co.uk.