Team Leader

Salary: £54,000 per year

Team Lead, Customer Experience – £45K Basic+Commission&Bonus&Bens

Hybrid – predominantly remote with a 1 day a week requirement to work in office

About

Our client have been at the forefront of the technology community since 1964. While there’s been a lot of change in this time, some things have stayed the same. They’re as committed and knowledgeable as ever, and are proud to be an authority in the tech industry, reaching audiences all over the world.

They’re part of a vibrant community of technology buyers, and when they interact with them, they learn about them. Thanks to intent data, they understand their audiences like no one else – and as a result, they’re able to create the media and software solutions that help vendors supercharge their businesses.

The Role

Our client is looking for a Team Lead, Customer Experience to support their Western Europe & META commercial region, and to work with their rapidly expanding customer experience team.

The Team Lead, Customer Experience will take campaigns from inception to market and will lead a group of WEMETA Customer Experience executives team.

You will be working alongside big name brands and engaging with both clients directly and Media Agencies.

Responsibilities:

• Lead a team of Customer Experience executives, supporting their development during their time at Foundry.
• Run weekly group meetings, reviewing allocated account base, as well as leading training sessions alongside other team leads across the globe.
• Be the point of escalation for issue management for resolution with customers and internal teams
• Support their Customer Experience Manager through their recruitment process for any new hires, working with them to find the best people for the team and business.
• Professionally and successfully manage customer marketing programs from availability checking to final reporting including data analysis, fulfilment and campaign reporting.
• Maintenance of customer and booking data in the sales order system
• In addition, the successful candidate will work in collaboration with members of the commercial teams (locally and remotely) to support the sales cycle and deliver revenues from our media, data and services campaigns.

Qualifications / skills:

• Experience supervising, mentoring or managing a small team
• Worked within a customer experience team, taking campaigns from inception to market
• Extensive experience working in sales support
• Proven track record in building effective relationships with sales teams and clients
• Martech / Marketing / Media background
• You must be a self-starter with a “can-do” attitude who is always willing to try new things and think outside the box.
• Excellent organisational skills along with communication skills, both written and verbal.
• Attention to detail and the ability to maintain high standards.

Offer

In return they offer the opportunity to make a difference as part of a successful company that prides itself on their focus on individual development and let’s try it attitude. They also have a competitive benefits offering, including the following:

• 26 days holiday (pro rata)
• Competitive salary and bonus incentive schemes
• Private medical with BUPA
• Free eye tests annually
• Social events
• Annual sports membership discount for gyms across the country!
• Diversity & inclusion committee
• Wellbeing committee, including mental health first aiders
• Flexibility – work from home or in our lovely offices in Staines or Euston.