Talent Coach / Assessor – North East UK

Talent Coach / Assessor – Business Administration Level 4

Salary from £28,800 – £31,200plus benefits

Location: Home based with travel around North East UK

*Regional travel will be required as part of this role*

Job Description

Capita is building an exciting business to help clients unlock talent and grow their businesses: Capita Talent Partnerships.

Capita is the UK’s leading customer and business process management (BPM) company. We deliver back office administration and front-office customer-facing services for private and public sector organisations across the UK and Ireland. We also operate Europe’s largest learning and development managed service business.

Role

At the heart of our service to customers are our Talent Coaches, whose key role is to support and guide our learners through every stage of their journey. Our Talent Coaches are at the leading edge of our commitment to provide every learner with an outstanding experience and to help our clients see a clear return on their investment. We are seeking Assessors / Talent Coaches with Business Administration Level 4 experience.

Responsibilities

Identify and assess learners’ needs and put in place robust learning plans, with realistic and challenging goals, that enable learners to understand their personal journey and realise their potential.

Deliver high quality, informative and inspiring learning and development workshops to groups of learners (mostly aged 16 to 24).

As part of a team, design and plan practical and innovative training sessions – constantly look for opportunities to enhance the learner experience and outcomes
Provide specialist support to learners to develop their Functional Skills in Maths, English, and IT – including intensive one-to-one support where appropriate
Utilise differentiated support and task-based techniques to ensure engaging delivery to groups of learners across ability ranges.

Actively support, mentor and motivate learners across the entire learner journey to help them with the timely completion of their learning aims and qualification. Contact will be varied and might include face to face, email, Skype, webinars etc.

Provide learners with tailored, high quality, information, advice and guidance to support progression
Actively engage the learners’ line manager to enable them to play a proactive role and support the learner to apply their skills in the workplace
Actively promote and monitor equality and diversity, safeguarding and health and safety requirements

Observe, mark, assess and review work produced by learners to ensure it is of the appropriate standard to reflect the learner’s qualification and meet the needs of the awarding body. Provide insightful, constructive and informative feedback to help the learner maximize their potential.

Where necessary, support the learner in compiling their portfolio of evidence and assess the portfolio for relevance, authenticity and sufficiency

Proactively monitor, evaluate and improve the quality and effectiveness of own workload and working practices to ensure deadlines and targets are met and that the learner has an outstanding experience.

Provide timely and accurate documentation, management information, and reports in line with agreed business processes

Requirements

Essential

Strong occupational experience in relevant sector
Significant experience of group delivery.
Learner focused with a proven track record in supporting their achievement, retention and motivation
A1 or TAQA L3 qualification
PTTLS or equivalent teaching qualification [need to specify for each role]
Functional Skills in Maths and English at a minimum of Level 2.
Good working knowledge of Apprenticeships, Traineeships and other vocational qualifications
Comfortable with using IT
Full, clean UK driving license
Commitment to own continuous professional development

Desirable

V1 or TAQA L4 qualification
Maths or English subject specialism

Attributes

Passionate about the delivery of an outstanding learning environment and supporting the learner to succeed
Excellent delivery and presentation skills
Well-developed communication and influencing skills
Strong interpersonal skills with an enthusiastic and flexible approach
Confident in taking the initiative, working under pressure and meeting deadlines
Professional, accountable and responsible for work ethics
Practiced problem solving skills with an ability to effectively manage multiple projects whilst maintaining standards

Follow Capita on Follow Capita on Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.