Surveying Technical Advisor

Salary: £30,538 – £34,409 per year

03018 Surveying Technical Advisor Tonbridge Salary £30,538 – £34,409

Are you looking for a Hybrid position?

Do you have a construction background?

Do you have property claims or building claims experience?

Do you want a career in the surveying field?

Are you happy for a desk based position?

Surveying Technical Advisor

Tonbridge 

TN9 1PP

Salary £30,538 – £34,409

Permanent

Full time

An office-based role to provide technical guidance on the aspects of buildings insurance claims and to review and determine whether claims are valid and where they are not provide technical explanation.

The role will include validation of Non-Delegated Survey Reports and scoping or amendments to provide quantum for desktop validations.

Provision of a high quality and timely confirmation of claim assessment and technical advice service to the Policyholder/Authorised Person on buildings damage insurance claims

To desktop validate, scope buildings reinstatement and deliver claim decisions

Provide a valid well-articulated rationale where claims are adjusted or repudiated

Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required

First stage support to Customer Services on complaints relating to building claims

Negotiation of building claim costs with approved suppliers and private contractors

Review contractor estimates, both network and private

Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit

Liaise with our approved building contractors to review contract variations

Provide technical support to the claims team on building repairs, methodology and pathology as required

Oversee and manage Motor Third Party Property damage instructions

To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance

To undertake any individual or team task or activity reasonably requested and in line with the company values.

Qualifications

Secondary education including at least 5 passes at GCSE level or equivalent including Maths and English.

Experience & Knowledge

At least 2 years of experience within the insurance industry. Additional experience within the Buildings Sector an advantage.

Experience of Xactware or other estimating software desirable but not essential as full training will be provided

Skills & Abilities

Excellent verbal and written communication skills

Good organisational skills

Accuracy and attention to detail

Tact and assertiveness when dealing with Supplier/Surveyor Network

Ability to work well under pressure and meet deadlines

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

Personality & Motivation

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Completer finisher

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

What are we looking for?

Surveying Technical Advisor – Full time position 37.5 hours per year (officed based & Home based) Currently, task management is being supplemented by regional surveyors, who resumed other onsite duties and will not have the availability to supplement the desktop team. Additional first point contact for Subs claims review & management. The ideal candidate could be from a constructions background wanting to move into a desktop job, or a property/household claims handler wanting to pursue their career Surveying field. Full training will be given. Salary £30,538 – £34,409. Tonbridge Office based, with some flexibility of working from home, which will be agreed upon after a successful probationary period. Both roles are vacant as a result of company growth

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.