Support Technician

We are MULTIPLAY. We are a gaming services company specialising in live events and online hosting. We work with a variety of high-profile clients, helping to deliver their products to the people who need them in spaces both physical and virtual.

There’s always more to be done, no matter how high we reach or what we achieve. We never stop. We love what we do, and we’re always working towards making ourselves even better at it.

Every role offers great opportunities. You will be involved in shaping the future of MULTIPLAY and work for a company that recognises the expertise and value of our people.

Our Opportunity:

As a Support Technician at MULTIPLAY, you’ll be the first line of contact for customers and clients for our online game hosting division, helping to resolve technical server issues efficiently and with a great attitude.

Simultaneously you’ll be familiarising yourself with Multiplay’s internal and external systems, learning various aspects of online hosting management, and developing your abilities to communicate, to manage processes, and to work well in a fun and rewarding environment.

Hours of Work: Days & Nights including Weekends (rota-based)

Key areas of this role will include:

Ensure timely resolution to customer service, sales and support enquiries
Responsible for managing ticket queues from within the e-support system
Responsible for managing all enquiries via telephone and live chat
Process online service orders as required
Monitor performance metrics and respond to monitoring alerts as appropriate
Create and maintain self-help user information as require

We’re looking for someone who has the following skills:

Good written and verbal communication skills
Competent at both UNIX and Windows systems administration
Experience working within a customer service environment
Competent in network administration, operation and diagnostics
Good IT literacy

Working at MULTIPLAY:

We know we ask a lot, but we give a lot as well.

In return for your dedication and commitment, we are able to offer you an exciting working environment within our fun, relaxed and friendly office. In addition, we offer fantastic opportunities for development and promotion, a competitive salary and a chance to work in the best industry there is. not a bad deal, huh?

For more information on MULTIPLAY, please apply. WE’D LOVE TO HAVE YOU AS PART OF OUR TEAM