Support Analyst
Full job description
Qualserv Consulting Ltd
Salary: £30,000 – £42,000 per year
Are you an experienced 1st/2nd line Support Analyst looking for your next opportunity in an interesting, dynamic and fast-growing company? Or maybe you’re looking for a stepping stone in to fully-fledged Project Development? Well this is the perfect opportunity for you!
The client are a fast-growing eCommerce company with a broad spectrum of clients ranging from fashion to finance back to music and entertainment. They are looking for a Support Analyst to join their team to provide helpdesk support to their external customers, assisting them with their web-based applications via phone.
The role entails the provision of 1st/2nd line support, answering queries via phone and email and resolving incidents. The successful candidate will have excellent customer service skills and be able to take ownership of user problems and incidents from creation to resolution.
The ideal candidate will have an undergraduate degree in Computer Science or a related subject, good working knowledge of Linux (Debian), PHP, MySQL and Apache and previous experience of working in a support role. Any experience of dealing with external clients, using call logging software, or development experience of full software development life cycle is highly advantageous, though not essential. Magento experience, Agile project backgrounds or Zend Certifications will also be beneficial.
To apply for this job please visit definitejobs.co.uk.