1st Line IT Support Analyst

1st Line IT Support Analyst

Batley, West Yorkshire

£26,000 per year

An exciting new opportunity based in West Yorkshire, for a young apprentice to join a growing team in delivering high quality IT apprenticeships across the north of England.

Main Duties of IT Support Element:

• Installing and supporting technology such as PCs, printers, networks and Operating Systems
• Assist with install and configuration of application software and fitting of security devices
• Setting up workstations
• Providing first response to staff for hardware and software problem solving
• Basic IT assistance to teachers, students and other staff members
• IT maintenance and cleaning of equipment

If you are looking to begin your IT career in a Technical Support role then this opportunity is not to be missed. Working in an evolving industry whilst earning an attractive weekly wage and gaining qualifications which are recognised globally and throughout the IT community.

Skills Knowledge and Experience required:

• Excellent customer service skills.
• Keen interest in networking and IT.
• Knowledge of Windows desktop operating systems
  (Windows XP, Windows 7, Windows 8)
• Excellent attention to detail.
• Ability to take ownership of tasks.

Desired skills

• You need to be flexible, creative and innovative with a high level of communication and interpersonal skills.
• You should have good fault finding skills and be an excellent problem-solver, able to demonstrate good working practices in relation to the handling of ICT equipment.
• You must have an understanding of when to consult, make decisions and defer to others, as well as demonstrating initiative and being able to work independently without excessive supervision

Qualifications required

Preferably 5 GCSEs (A-C) or equivalent/predicted

Passion for IT

For anyone who doesn’t meet the above requirements, please do not let it put you off applying. If you have a genuine passion for IT and experience in your chosen sector, please do get in touch and Baltic Training will advise the correct route for you.

Personal Qualities

• Being enthusiastic, confident, positive and proactive is a must

• Pleasant and friendly manner, empathy for customers.
• Ability to communicate to colleagues of all levels.

• Ability to work under pressure and meet tight deadlines.
• Ambitious with an appetite to learn.

Progression:

The role can offer long term security and the opportunity to progress into a permanent position.

For the right candidate the opportunity to develop as an associate trainer will be encouraged. To become familiar with the skills and knowledge required to deliver entry level training sessions.

Training Provided:

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

• Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals
• Level 3 Diploma in Professional
• Competence for IT and Telecoms Professionals
• BTEC Level 3 Extended Diploma in ICT Systems and Principles
• Functional skills: Maths L2, English L2 and ICT L2
• PLTS and ERR
• CompTIA A+

Estio training also offer the following optional units:

MCTS on Windows 7, MS Solutions Associate, MCITP on Windows Server 2008, CompTIA Network+, CompTIA Security+, Windows Server 2012.

If you are aged 16 – 24, have 5 GCSEs at grades A*- C or equivalent (including English Language and Maths), and would love to work in IT, then you can apply for an Estio Apprenticeship.