Support Analyst – 2nd Line Support – Windows 7 / Citrix

Service Desk Analyst | 2nd Line Support | £16.8 – £20.4 per hour | London | Windows 7, 8 / Microsoft Office / Active Directory / Citrix

I am currently recruiting for a Service desk analyst for a well-known Charity organisation in South East London. This is a 2nd Line Support role so you will be required to be the escalation point of contact for technical issues and will require a good knowledge of Windows 7, Active Directory, Exchange, Citrix, Office 2013 experience remote support and supporting mobiles and other hardware.

This position is for an initial 3 month contract with a strong potential for this position to be extended – You will be working in a small but dynamic team. This is an excellent opportunity to work for fantastic organisation that promotes internal progression and development.

Key Skills for Service Desk Analyst: 

Windows 7 
MS Office
Citrix
Exchange
Active Directory 
Microsoft Office
Basic ITIL knowledge 

Experience working in a large user base environment particularly within the charity sector would be an advantage but is not essential. On top of the above skills and experience you will also need to possess excellent communication skills and have a desire to learn and progress. 

Service Desk Analyst | 2nd Line Support | £16.8 – £20.4 per hour | London | Windows 7, 8 / Microsoft Office / Active Directory / Citrix