Social Media & Customer Support Agent

We are currently recruiting for a fantastic opportunity with our prestigious client based in Ruislip. They are looking for a Social Media & Customer Support Agent to be responsible for providing pre and aftersales product support to customers on the main online forum and global social media channels as well as providing overall customer engagement & publishing on global social channels.

Key Responsibilities:

* To moderate the main customer touchpoints to identify and resolve customer questions pre or post purchase.
* To work alongside other agents who cover other time zones and languages, providing support in both fluent English and at least one other language, preferably Spanish.
* Integrated with the above, the customer engagement on our global social media channels outside of customer service is key to improving brand value and increasing the appeal of DJ culture to potential new customers.
* Duties will include liaising with the marketing team to understand the active programme of new product announcements and marketing plans and to support this on our global social media channels. This can be timely publishing of rich media content / news through to responding to comments / questions that result.
* To participate in improvement projects where required supporting continuous improvement within digital marketing activities.

Key Skills Required:

* Previous and proven marketing or customer service experience on social media/ online platforms is preferred.
* Ability to speak fluent English and one other language is essential. Excellent communication skills (both written and verbal). The order of desirability for the secondary language is Spanish, Portuguese, German or Italian.
* The ability to understand and explain technical products effectively (consumer electronics) is essential.
* Educated to degree level or equivalent (in a marketing discipline or other business related subjects) is preferred.
* Proficient in all Microsoft Office Packages particularly Power Point.
* Ability to work to tight deadlines and to be able to demonstrate excellent time management skills.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.